Your privacy is fundamental to how we operate. This policy explains exactly what personal data Fortune11 collects, how it is used, who it may be shared with, and the rights available to you as a player.
The cards below summarise the key principles behind Fortune11's approach to data privacy. Please read the full policy below for complete details.
All personal data and financial information stored by Fortune11 is protected using industry-standard SSL/TLS encryption and access-controlled server infrastructure.
Fortune11 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data belongs to you.
We collect only the personal data that is strictly necessary for account management, KYC compliance, payment processing, and improving your platform experience.
You have the right to access, correct, or request deletion of your personal data held by Fortune11 at any time, subject to applicable legal obligations.
We use cookies and similar tracking technologies only to improve platform functionality and analytics. No behavioural advertising cookies are placed without disclosure.
Fortune11 operates with awareness of Malaysia's Personal Data Protection Act 2010 (PDPA) principles and is committed to handling user data in a responsible and lawful manner.
This Privacy Policy ("Policy") issued by Fortune11 ("the Company", "we", "us", or "our"), the operator of the online gambling platform accessible at fortune11.cam. This Policy describes how Fortune11 collects, processes, stores, uses, and protects the personal data of individuals ("you", "the User", or "the Player") who access or use our platform, whether through the website, any associated mobile interface, or through interactions with our customer support team.
By registering an Account or otherwise using the Fortune11 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with the terms of this Policy, you should not use the Fortune11 platform.
Malaysian Players: Fortune11 operates with awareness of the Personal Data Protection Act 2010 (PDPA) of Malaysia and is committed to handling the personal data of Malaysian users in a responsible, transparent, and lawful manner consistent with applicable data protection principles.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Fortune11 collects personal data across several categories, depending on the nature of your interaction with our platform. The table below provides an overview of the categories of personal data we collect and examples of specific data points within each category.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, NRIC / MyKad number, passport number, selfie photograph | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number, city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) | Account communications, support, promotional updates (where consented) |
| Financial Data | Payment method type (e.g., Touch 'n Go eWallet, Maybank2u, USDT wallet address), transaction history, deposit and withdrawal amounts in MYR | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type, browser type, operating system, session duration, login timestamps | Platform security, fraud detection, technical troubleshooting |
| Usage Data | Games played, betting history, wagering volumes, feature interactions, support chat transcripts | Personalisation, responsible gambling monitoring, platform improvement |
| Communications Data | Content of messages sent to customer support via live chat or email | Resolving queries, quality assurance, dispute resolution |
Fortune11 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where voluntarily provided by the User in the context of a responsible gambling self-assessment or self-exclusion request.
Fortune11 collects personal data through the following channels and mechanisms:
Fortune11 processes personal data for the following specific and legitimate purposes:
Fortune11 processes personal data on the following legal bases, consistent with applicable data protection principles:
Contractual Necessity: Processing required to perform the contract between Fortune11 and the User — including account registration, payment processing, and the provision of gambling services.
Legal Obligation: Processing required to comply with legal and regulatory obligations, including KYC verification, AML reporting, and responses to lawful requests from regulatory or law enforcement authorities.
Legitimate Interests: Processing carried out for the legitimate interests of Fortune11, such as fraud detection, platform security, and analytics, where those interests are not overridden by the rights and interests of the User.
Consent: Processing based on your explicit, freely given, and specific consent — such as for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Fortune11 does not sell or rent your personal data to third parties for commercial purposes. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:
All third-party service providers with whom Fortune11 shares personal data are contractually obligated to maintain the confidentiality and security of that data and to use it only for the specific purposes for which it was disclosed.
Fortune11 retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
Upon expiry of applicable retention periods, personal data is securely deleted, anonymised, or otherwise disposed of in a manner that prevents unauthorised access or reconstruction.
The Fortune11 platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain session continuity, and collect aggregated analytics data. The following categories of cookies may be placed on your device when you access the platform:
You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect the functionality of the Fortune11 platform. For more information about managing cookies, refer to your browser's help documentation.
Fortune11 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Important: While Fortune11 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. If you suspect unauthorised access to your Account, contact our support team immediately via Live Chat.
Subject to applicable law and the specific nature of your request, you have the following rights in relation to your personal data held by Fortune11:
Request a copy of the personal data Fortune11 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data, subject to legal retention obligations.
Request that we limit processing of your data in certain circumstances.
Request your personal data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
To exercise any of the above rights, please contact our support team via Live Chat or in writing at [email protected]. Fortune11 will respond to all valid requests within a reasonable timeframe and no later than 30 calendar days from receipt of the request. We may require identity verification before processing any data rights request.
Please note that certain rights are subject to limitations where processing is required for legal compliance, the prevention of fraud, or the exercise of legal claims.
Fortune11 is strictly an adult platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. Our Terms & Conditions expressly prohibit registration by individuals under this age, and we implement age verification controls as part of our onboarding and KYC processes.
If Fortune11 becomes aware that personal data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an account on our platform, please contact us immediately at [email protected].
In the course of providing our services, personal data may be transferred to, and processed in, countries outside of Malaysia. This may occur, for example, when we use cloud hosting services, KYC verification providers, or game studio partners based in other jurisdictions.
Where personal data is transferred internationally, Fortune11 takes appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection requirements and that adequate safeguards are in place to protect the security and confidentiality of the transferred data. These safeguards may include contractual data processing agreements incorporating appropriate data protection standards.
Fortune11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where changes are material, we will provide reasonable notice to registered Users by posting a prominent notice on the platform or by sending an email to the address registered to your Account prior to the changes taking effect.
The date displayed at the top of this Policy reflects the date of the most recent revision. We encourage Users to review this Policy periodically. Your continued use of the Fortune11 platform following any amendment constitutes your acknowledgement of the revised Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which Fortune11 processes your personal data, please contact us using the details below. Our support team operates24 hours a day, 7 days a week, in English, Bahasa Melayu, and Mandarin.
General & Privacy Enquiries: [email protected]
Responsible Gambling & Data Deletion: [email protected]
Email addresses are displayed as plain text for reference only. Our preferred and fastest support channel is the24/7 Live Chat service available on every page of the Fortune11 platform. All formal data subject requests should be submitted in writing and will be acknowledged within 48 hours.
Our team is available around the clock to answer any questions about how we handle your personal data. You can also explore our full Terms & Conditions or return to the homepage.
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